FAQs
1. Does location matter?
No, location doesn’t matter! That’s why we offer a convenient pickup and delivery service. Wherever you are within our service area, we’ll come to you, take care of your laundry, and deliver it back fresh and clean.
2. Is there a discount for a particular amount of clothes?
Yes! For 15 wears or more in a single order, you’ll receive a 10% discount. It’s our way of saying thank you for choosing us and making bulk orders easier on your pocket!
3. What areas do you serve?
We currently provide laundry services in With Akure; Ondo State. If you’re unsure whether we cover your area, please contact us directly.
4. What services do you offer?
We offer:
- Washing and drying
- Ironing and folding
- Stain removal
- Minor clothing repairs
- Pickup and delivery services
If you need something specific, feel free to ask, and we’ll do our best to assist!
5. How does your pickup and delivery service work?
It’s simple! Schedule a pickup through our website (Through our contact us page) , WhatsApp, or by calling us. We’ll collect your laundry, clean it to perfection, and deliver it back to you at the scheduled time.
6. Do you offer same-day services?
Yes, we offer Express Same-Day Delivery for urgent laundry needs. Additional charges may apply. Please contact us early in the day to schedule this service.
7. What are your operating hours?
We’re open from [8:00 AM – 8:00 PM], [Sundays – Saturday]. For special requests or after-hours assistance, please contact us.
8. How do I pay for your services?
We accept cash, bank transfers, mobile payment apps, etc.. Payment can be made upon pickup or delivery, whichever is most convenient for you.
9. How long does it take to get my laundry back?
Our standard turnaround time is between 24-48 hours. For same-day service or special requests, please contact us directly.
10. Do you handle delicate or specialty fabrics?
Yes! We handle delicate fabrics and specialty items with care. Please inform us of any specific requirements when booking your service.
11. What should I do if I’m not satisfied with the service?
Your satisfaction is our priority! If you have any concerns, please contact us immediately, and we’ll do our best to resolve the issue.
12. Is there a minimum order requirement for pickup and delivery?
Yes, our minimum order requirement is ₦2,000 or equivalent. For smaller orders, you’re welcome to drop off and pick up at our location.
13. Can you handle bulk orders for businesses?
Absolutely! We offer bulk laundry services for businesses like hotels, restaurants, schools, and more. Contact us for a customized quote.
14. What should I do to prepare my laundry for pickup?
Separate your clothes into categories (e.g., light and dark) if possible and let us know about any specific concerns, like stains or delicate fabrics. Place the clothes in a bag for easy pickup.
15. Do you provide detergent and fabric softener, or should I supply my own?
We provide high-quality detergent and fabric softener. However, if you prefer us to use your specific products, just let us know!
16. Do you have discounts or loyalty programs?
Yes, we offer discounts for first-time customers, bulk orders, and loyal clients. Keep an eye on our website or social media for special offers.
17. How can I contact you?
You can reach us via:
- Phone:+2347010304919
- WhatsApp: https://wa.me/message/EKZMMOP66KO6J1
- Email: Saintemeralds247@gmail.com
- Social Media: Tiktok; @se.laundry.service
For any other questions that are personalized ; reach us via any of our contacts and we will respond to it.